Nestified Help Center

What if my item arrives damaged?

If your item arrives damaged, please contact us immediately at nestified24@gmail.com with photos of the damage. We will arrange for a replacement or issue a full refund, including shipping costs.
What types of products does Nestified offer?

Nestified specializes in stylish home and kitchen essentials, furnishings, aromatherapy, home electronics, decor and lighting and ambiance products.
What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express, and Discover).
How do I return a product?

To return a product, contact us at nestified24@gmail.com with your order number and reason for the return. We will provide you with a return authorization and instructions on how to send your item back.
What are your shipping options?

We offer USPS Ground Advantage, Priority Mail, and Priority Mail Express. At times, shipping will be transferred to UPS. Shipping rates are calculated based on the weight of your order and your location.
How long does shipping take?

Delivery times vary based on the shipping method you choose: USPS First Class Mail: 2-5 business days USPS Priority Mail: 1-3 business days USPS Priority Mail Express: 1-2 business days
How can I contact customer service?

You can reach our customer service team by emailing us at nestified24@gmail.com. We are here to help with any questions or concerns you may have.
How can I track my order?

Once your order is shipped, you will receive an email with a tracking number and a link to track your package. You can also track your order directly through the USPS website.
What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, in their original packaging, and in the same condition that you received them. Please contact us at nestified24@gmail.com to initiate a return.
Do you ship internationally?

Currently, we do not offer international shipping. We only ship within the United States, including U.S. territories and military APO/FPO addresses.
How do I place an order?

You can place an order through our website by selecting the products you want and adding them to your cart. Once you're ready, proceed to checkout and follow the prompts to complete your purchase.
Can I exchange an item?

Yes, if you need to exchange an item, please contact us at nestified24@gmail.com with your order number and the details of the item you wish to exchange. We will process the exchange once we receive and inspect the returned item.
How long does it take to process a return?

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, a credit will be applied to your original method of payment within 5-7 business days.
Who pays for return shipping?

The customer is responsible for paying return shipping costs unless the item is defective or damaged. In such cases, we will cover the shipping costs.
How do I add a new question & answer?

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
How do I edit or remove the 'Frequently Asked Questions' title?

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
Can I insert an image, video, or GIF in my FAQ?

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.